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Enterprise Software
Government
Civic Services Portal
One accessible portal for 42 citizen services.
Client
State of Cascadia
Delivered
2024 · 8 months
Team
9 engineers
Category
Enterprise Software
Overview
What we built
Consolidated 42 legacy citizen-service applications into a single accessible portal meeting WCAG 2.2 AA and Section 508.
Business impact
Outcomes that moved the P&L
0
Services unified
+0 pts
Satisfaction lift
WCAG 0.0 AA
Accessibility
0
Staff hours saved
The challenge
- Citizens navigated 42 disparate portals with inconsistent UX.
- Legacy systems were inaccessible to users with disabilities.
- Agency staff duplicated data entry across siloed backends.
How we approached it
- Designed a shared component library certified against WCAG 2.2 AA.
- Built a service-orchestration layer over legacy systems.
- Ran co-design sessions with citizens and accessibility advocates.
What changed
- Citizen satisfaction scores up 46 points post-launch.
- 42 services now accessible from a single sign-on portal.
- Agency staff hours saved: 24,000 in the first year.
Project gallery
Inside the delivery
Citizen-first design
Accessible, mobile-first, plain-language.
Service orchestration
One journey across many backends.
Analytics for equity
Serving every community measurably.
Technology
Built with
The tools and platforms we chose for this engagement.
React
Node.js
PostgreSQL
AWS GovCloud
OpenID Connect
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